FAQ
Frequently asked questions
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Product
- What is DemandIntel?
- DemandIntel is an evidence-based QA, competency and coaching platform for phone sales teams. It reads real call transcripts or audio and produces one master report per client, with every score cited back to a timestamped quote.
- How is DemandIntel different from a dialler or CRM?
- DemandIntel does not dial and does not store pipeline. It reads the calls you already make and tells you what is working and what to change. It sits next to your dialler and CRM, not instead of them.
- Do I need transcripts, or can you use audio?
- Both. If you already have transcripts we ingest them directly, which is cheaper. If you only have audio we transcribe it.
- How does analysis work?
- Three strict layers: extraction (quotes only, no inference), pattern matching (frequency, co-occurrence, deviations versus the framework), then synthesis (recommendations traced back to timestamped citations). Nothing in synthesis is allowed to invent facts.
Pricing
- How much does DemandIntel cost?
- GBP79 per rep per month. Prepay quarterly, half-yearly or annually to save 5%, 10% or 15% off the monthly rate.
- What counts as a rep?
- Anyone whose calls flow into DemandIntel and appear in QA, competency or coaching reports. Managers, team leaders, QA analysts and admins whose calls are not analysed use the platform for free.
- Is there a minimum?
- Standard plans start at 5 reps. Teams of 25+ reps talk to sales for bespoke terms.
- What happens if I add or remove reps mid-cycle?
- Adding reps is charged pro-rata immediately so their calls start counting from day one. Removing reps takes effect at the next renewal, no mid-cycle refunds or clawbacks.
Data & security
- Do you train on my data?
- No. Customer data is never used to train any model.
- Where is data stored?
- In the EU region. LLM processing runs on Anthropic, Google and OpenAI under their commercial terms, no training, no retention beyond the API call.
- Is data isolated per client?
- Yes. Every account has its own tenant boundary enforced by database-level row-level security.
Getting started
- How long does onboarding take?
- Most teams are live in under a week: connect a Drive or OneDrive folder of transcripts, choose or upload a competency framework, and run the first report.
- Do you integrate with my dialler?
- We ingest from Google Drive, OneDrive/SharePoint, direct upload and CloudTalk via Zapier. Most diallers can export transcripts to a folder we then read.
- Can I use DemandIntel inside Claude, Cursor or Codex?
- Yes. DemandIntel publishes an MCP server so agents in any MCP-aware tool can query call data and run reports. See /mcp.