For sellers
Stop guessing what good looks like.
You get one thing to work on this week, taken from your own calls, and proof at the end of the month that it improved.
Your calls, your skills, your progress. You can see it all, not just your manager.
"...so what does your current process look like for that?"
Strong open question. Next: layer a follow-up to surface the cost of the current process.
The problem
Feedback usually arrives late, vague, or not at all.
Most people hear about their performance in two ways. A number on a dashboard that says nothing about what to change, and the odd review of one call their manager happened to hear.
Neither tells you what to do differently on tomorrow morning's calls. So most people just carry on, working a bit harder.
What changes
Specific, current and yours.
One focus per week
A short prompt each day
Your scorecards, cited
Your skills over time
No extra admin
A fairer review
What you see
What you look at.
From
DemandIntel Coaching
Subject
Today: one change to your discovery questions
This week you are working on
Discovery Proficient
What happened yesterday, 02:41 to 03:38
"So you are looking at a new system. Shall I walk you through what we do?"
You moved to your pitch before finding out what the current process costs them.
Try this on your next call
Asking what the current process costs them each month, before you describe anything you do.
Week of 12 January
Get the cost of the problem on the table
Up 7 points on last week, across 24 scored calls.
Three things to do this week
- 1Ask what the current process costs, on every first call.
- 2Listen back to Tuesday 10:04, where it worked.
- 3Bring one call to your one to one on Thursday.
Overall QA
86/100
Critical / auto-fail items
A typical week
How the week runs.
- 01
Monday
Your kickoff arrives with the focus skill for the week and why it was chosen.
- 02
Tuesday to Thursday
A short daily pulse with one prompt and one example from your own calls.
- 03
One-to-one
Your manager brings the same evidence you have already seen. No surprises.
- 04
Friday
A look at what improved. The focus either carries on or changes, based on your calls.
See what your last two weeks of calls say about you.
The quickest way to judge this is on calls you have already made.