For managers
Arrive at the one-to-one already prepared.
DemandIntel tells you who needs your attention this week, what to raise, and which moment in which call to play.
The coaching is still yours. The prep stops eating your evenings.
"...so what does your current process look like for that?"
Strong open question. Next: layer a follow-up to surface the cost of the current process.
The problem
You can only coach what you happened to hear.
With eight people in your team you can listen to a few calls a week at best. The rest you never hear, so your coaching is based on a tiny sample.
Then there is the prep. Finding a good example, noting the timestamp and writing it up takes longer than the meeting itself, so it quietly gets skipped.
What changes
Spend your time where it counts.
Ordered by need
Briefs written for you
Proof, not hearsay
Follow-through tracked
Consistency across the team
Full coverage
What you see
What you work from.
From
DemandIntel Coaching
Subject
Today: one change to your discovery questions
This week you are working on
Discovery Proficient
What happened yesterday, 02:41 to 03:38
"So you are looking at a new system. Shall I walk you through what we do?"
You moved to your pitch before finding out what the current process costs them.
Try this on your next call
Asking what the current process costs them each month, before you describe anything you do.
Overall QA
86/100
Critical / auto-fail items
A typical week
How the week runs.
- 01
Monday
Kickoff shows the team position and who moved since last week.
- 02
Midweek
A short list of calls worth reviewing, each linked to a specific skill.
- 03
One-to-ones
Open the brief, play the moment, agree one action.
- 04
Month end
Before and after for each person, so you can show your boss the coaching worked.
Give your managers back their evenings.
The prep is the bit a computer should do. The conversation is the bit it should not.